Last updated: July, 2026

1. Information We Collect

We collect personal information that you voluntarily provide including: full name, phone number, email address, pickup and delivery addresses, shipment details, payment information (processed securely). We also collect technical data such as browser type, IP address, and pages visited on our website.

2. How We Use Your Information

Your information is used to: process and track your shipments, communicate shipment updates and notifications, generate invoices and receipts, improve our services and customer experience, comply with legal and regulatory requirements, and respond to customer service inquiries.

3. Data Sharing

We do not sell your personal data to third parties. We may share information with: courier and airline partners for shipment processing, customs authorities for international shipments, payment processors for secure transactions, and government bodies when required by law.

4. Data Security

We implement industry-standard security measures to protect your information. This includes encrypted communications, secure data storage, access controls, and regular security audits. However, no internet transmission is 100% secure.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can disable cookies in your browser settings, but this may affect some website functionality.

6. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Shipment records are typically retained for 7 years as required by Indian tax laws. You may request deletion of your data subject to legal retention requirements.

7. Your Rights

You have the right to: access the personal data we hold about you, request correction of inaccurate data, request deletion of your data (subject to legal requirements), opt out of marketing communications, and lodge a complaint with relevant authorities.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related queries or to exercise your rights, please contact our Privacy Officer: Phone: 9359428028 / 9822446651 | Email: flynetexpress@gmail.com, sales@flynetexpress.org | Address: Pune, Maharashtra, India